Terms & conditions

1. Enrollment requirements

• Enrollment is confirmed only after all required forms, health records, permissions, and fees are submitted.
• Parents/guardians must provide accurate information and update us immediately if anything changes.
• Big Dreams reserves the right to accept, waitlist, or deny enrollment based on space, readiness, and program availability.

2. Tuition, fees & billing

• Tuition is due according to the billing schedule you receive during enrollment.
• Late payments may incur late fees.
• Registration fees, materials fees, and tuition payments are non-refundable unless otherwise stated in writing.
• Returned or failed payments may incur additional processing fees.
• Failure to pay may result in suspension or termination of services.

3. Attendance & pick-up policies

• Parents must notify us of absences, late arrivals, or schedule changes.
• Children must be picked up by closing time. Late pick-up fees apply.
• Only authorized adults listed on the child’s file may pick up the child and must show valid ID.
• For safety reasons, children will not be released to anyone who appears impaired or unsafe.

4. Health, safety & medical policies

• Children who are sick or show symptoms of illness must stay home.
• Big Dreams may require a doctor’s clearance before return.
• In emergencies, we may authorize medical treatment for your child. Parents/guardians are responsible for related costs.
• Medication must be labeled, documented, and authorized in writing.
• Big Dreams follows all NY State and NYC health and sanitation regulations for childcare centers.

5. Behavior, guidance & dismissal

• We use positive guidance and reinforcement. No corporal punishment or verbal humiliation is permitted.
• We may request a conference if behavior affects safety, learning, or the classroom environment.
• Big Dreams may dismiss a child if safety is compromised, if disruptive behavior persists, or if parents fail to follow center policies.

6. Personal belongings

• Please label all belongings.
• Big Dreams is not responsible for lost, stolen, or damaged items (including toys, clothing, electronics).
• Personal toys may be restricted to avoid distraction or conflict.

7. Program, schedule & closures

• Big Dreams may adjust schedules, classrooms, staffing, or curriculum when needed.
• The center may close for holidays, weather conditions, emergencies, or state-mandated reasons.
• Refunds or credits are not provided for emergency closures.

8. Photos, video & classroom updates

• With parent/guardian consent, photos or videos may be used for internal updates, parent communication, or center promotion.
• Consent may be withdrawn at any time by written request.
• We do not publicly post children’s images without permission.

9. Communications, SMS & A2P compliance

• By providing a phone number, you agree to receive messages related to enrollment, updates, emergencies, billing, reminders, or center announcements.
• Message frequency varies. Msg & data rates may apply.
• Reply STOP to opt out of non-essential messages; essential/emergency alerts may still be sent as required for safety.
• We comply with TCPA and A2P rules as outlined in our Privacy Policy.

10. Website use (BigDreams.nyc)

• Website content is for informational use only.
• You agree not to misuse the website, hack, disrupt services, or copy proprietary content.
• We may update or modify website content at any time.

11. Privacy & data use

• All data collected is handled according to our Privacy Policy.
• We do not sell personal information.
• We do not share child, family, or staff data with third parties except as required for operations or by law.

12. Liability

• Parents/guardians understand that normal childcare activities carry inherent risks.
• By enrolling, you release Big Dreams from liability for minor injuries or incidents that occur during regular supervised activities, except in cases of proven negligence.
• Big Dreams is not liable for delays, closures, or issues outside our control.

13. Termination of services

Big Dreams may terminate services for:

• Non-payment
• Repeated policy violations
• Safety concerns
• Behavior issues that cannot be reasonably accommodated
• Abuse, harassment, or hostile conduct toward staff or children

Parents may terminate services by providing the notice required in the enrollment agreement.

14. Changes to these terms

We may update these Terms & Conditions at any time. Updates will be posted on BigDreams.nyc with a new “Last Updated” date. Continued attendance or website use means you accept the updated terms.